Terms and Conditions

Contact Details

These Terms and Conditions form the agreement between you and Bananzia Casino when you use the website bananzia-casino.co.uk (the “Website”). If you have any questions about these Terms, please contact us:

• Customer Support Email: [email protected]
• Self-Exclusion and Account Blocking: [email protected]

Customer support is available 24 hours a day, 7 days a week.

1. Introduction

Bananzia Casino is an online gaming brand operated by Win Top Ltd, a company registered under registration number 16122, with registered address at Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros (the “Operator”).

The Operator holds a B2C Gaming Licence issued by the Autonomous Island of Anjouan under licence number ALSI-202509029-FI1, based on the Computer Gaming Licensing Act 007 of 2005.

Payment processing and related financial services may be handled by Winstrax Ltd, company registration number ΗΕ 479794, with address at 59 Agiou Gennadiou, Flat/Office 103, 2054, Nicosia, Cyprus (the “Payment Operator”).

By registering an account and/or using any service on the Website you confirm that you have read, understood, and agreed to these Terms and Conditions (the “Terms”). These Terms apply in addition to any specific rules for games, promotions, bonuses, tournaments and the VIP Program that may appear on the Website.

2. Eligibility and Legal Use

2.1 Age Restrictions

Bananzia Casino is strictly for adults only. You must be at least 18 years old to open an account, deposit funds, place bets or receive any winnings.

By creating an account, you warrant that:

• You are 18 years of age or older.
• All details you provide are true, current and complete.
• You are the lawful owner of the payment methods used on the Website.

We reserve the right to request proof of age and identity at any time. If we discover that you are under 18, your account will be closed, all wagers will be void and any winnings may be forfeited.

2.2 Local Laws and Access from the United Kingdom

It is your sole responsibility to make sure that using Bananzia Casino is legal under the laws that apply to you, including the laws of your country or region of residence. Access from some jurisdictions may be restricted or forbidden.

The Bananzia brand is licensed by the Autonomous Island of Anjouan and is not licensed by the Gambling Commission of Great Britain. Services made available through this Website are supplied under the Anjouan licence referred to above.

If you access the Website from the United Kingdom, you do so on your own initiative and at your own risk, and you must confirm that this is allowed under the laws that apply to you. We do not give legal, tax or regulatory advice.

2.3 Restricted Countries

Bananzia Casino does not accept players who are resident in, or physically present in, the following jurisdictions:

• Afghanistan
• Belarus
• Curaçao
• Cyprus
• Estonia
• Iran
• Iraq
• Israel
• Lithuania
• Malta
• Moldova
• Myanmar
• Romania
• Russia
• North Korea
• Sweden
• Ukraine
• United States
• Côte d’Ivoire
• Armenia
• Georgia
• Netherlands Antilles
• Any country on the FATF blacklist

We may from time to time restrict additional countries or areas if we consider this necessary for legal, regulatory, commercial or security reasons. You must not use VPNs, proxies or any similar tools to hide your true location.

3. Account Registration

3.1 Creating an Account

To play for real money at Bananzia Casino you must create a personal player account (the “Account”). When registering an Account you must provide accurate and complete information, including but not limited to:

• Full name
• Date of birth
• Current residential address
• Valid email address
• Mobile number (if requested)
• Preferred currency (from the available options)

You must verify your email address following the instructions we send after registration. We may suspend or close Accounts that are not verified within a reasonable time.

3.2 Single Account Policy

Each person may open only one Account at Bananzia Casino. Multiple Accounts for the same individual, household, IP address, device, payment method or email address are strictly forbidden.

If we identify duplicate Accounts we may:

• Close or merge all related Accounts.
• Void bonuses and free spins granted to duplicate Accounts.
• Cancel winnings gained from such bonuses or from irregular play.

3.3 Account Details and Security

You must choose a secure password and keep it confidential. You are responsible for all activity carried out through your Account, including deposits, bets and withdrawals, whether authorised by you or not.

You agree to:

• Keep login details secret and secure.
• Not share your Account with any other person.
• Notify us immediately if you suspect unauthorised access.

We are not liable for losses caused by failing to keep your credentials safe.

3.4 Account Verification (KYC)

To comply with licence and anti-money laundering rules, we may ask you for identity and verification documents at any time, including but not limited to:

• Copy of a valid passport, ID card or driving licence.
• Proof of address such as a utility bill or bank statement.
• Proof of ownership of payment methods used, such as bank cards or e-wallet statements.
• Source of funds or source of wealth documents where required.

If you do not provide requested documents, or if we suspect fraud or misuse, we may suspend or close your Account and freeze funds while we review the matter.

4. Deposits and Withdrawals

4.1 Available Currencies

Bananzia Casino supports the following account currencies:

• EUR
• CHF
• CAD
• USD
• PLN
• DKK
• HUF
• CZK
• BGN
• NOK
• NZD
• AUD
• BDT

Your base currency is set when you create the Account and may be changed only at our discretion.

4.2 Deposits

Deposit methods currently include, among others:

• Visa
• Mastercard
• Skrill
• Apple Pay
• Google Pay
• Revolut
• Bitcoin

Standard deposit rules:

• Minimum deposit per transaction: €10 (or equivalent in your currency).
• Maximum deposit per transaction: €15,000 (or equivalent), unless stated otherwise in the cashier.
• Deposits are usually processed instantly.
• Bananzia Casino does not charge deposit fees, but your bank or payment provider may do so.

Deposits must be made from payment accounts held in your own name. Third-party payments are not allowed. We may request proof of ownership for any payment method used.

4.3 Deposit Turnover Requirement

To limit misuse of the payment systems, we apply a standard turnover rule on deposited funds. Unless stated otherwise:

• You must wager each deposit at least x3 (three times) before requesting a withdrawal.

For example, if you deposit €50, you must place bets of at least €150 in total before you may withdraw. This rule applies regardless of whether any bonus has been activated.

4.4 Withdrawals

You may request withdrawals using the available methods, which may include:

• Visa
• Mastercard
• Skrill
• Revolut
• Bitcoin

Standard withdrawal rules:

• Minimum withdrawal per transaction: €50 (or equivalent).
• Maximum withdrawal per transaction: €15,000 (or equivalent), unless otherwise stated in the cashier or in VIP conditions.
• We aim to process withdrawal requests within up to 3 business days after approval of KYC checks.
• Once processed by us, funds are usually paid out instantly, subject to any extra time added by the payment provider.
• No fees are charged by Bananzia Casino, but banks or intermediaries may apply charges.

We may pay withdrawals in one or more instalments where this is necessary under our internal limits, VIP level rules or legal obligations.

4.5 Payment Conditions and Security Checks

Payments are subject to routine and random security checks. We may, at our discretion:

• Pay withdrawals back to the same method used to deposit.
• Refuse or reverse transactions if we suspect criminal activity, fraud, money laundering, chargebacks or breach of these Terms.
• Request extra documents at any time before or after a withdrawal request.

If you request a withdrawal while you still have an active bonus or unfinished wagering, we may ask you to cancel the bonus or to complete the betting requirements before we approve the withdrawal.

5. Bonuses and Promotions

5.1 General Bonus Rules

Bananzia Casino may offer bonuses, free spins, cashback, rakeback, tournaments, VIP offers and other promotions from time to time. Each promotion has its own specific conditions in addition to these general rules.

Unless stated otherwise:

• Only one active bonus offer can be held at a time.
• Bonuses are available only once per player, Account, household, IP address or device, unless clearly stated.
• Bonus funds and related winnings are locked until all wagering requirements have been met.
• If you cancel a bonus, the related bonus balance and any winnings from that bonus may be removed.
• The maximum permitted bet while wagering with bonus or promotional funds is €5 per spin, round or game (or equivalent in your currency), unless a different limit is clearly shown.
• The standard bonus validity is 7 days from activation unless another period is specified for a particular promotion.

Bananzia Casino reserves the right to refuse, remove or limit bonuses, to correct obvious errors in bonus descriptions, or to block customers from promotional campaigns in cases of bonus abuse, suspicious patterns or breach of these Terms.

5.2 Welcome Package

The Bananzia Casino Welcome Package may offer up to €2,500 and 100 Free Spins to new eligible players who meet the conditions shown on the Website. The key terms usually include:

• Available only to new players registering a Bananzia Casino Account.
• Minimum qualifying deposit: €10.
• Standard wagering requirement: x35 on the credited bonus amount unless otherwise stated.
• Maximum stake while wagering: €5 per round or spin.
• Bonus validity: 7 days from activation.
• Eligibility of games and contribution rates apply as set out in section 6 below.

Free Spins granted as part of the Welcome Package may be tied to a specific game or provider, and may have separate expiry times and wagering requirements which are shown in the promotion window or “My Bonuses” section.

5.3 Other Active Offers

Examples of ongoing promotions may include:

• Weekend Cashback: up to 15% cashback on eligible weekend net losses, plus 100 Free Spins; standard wagering x1 on cashback, with a maximum stake of €5 while using promotional funds and 7 days validity.
>VIP Offer: 25% bonus plus 100 Free Spins for eligible VIP levels; minimum deposit €10, wagering x35, maximum stake €5 and 7 days validity, subject to game eligibility.

The detailed and latest conditions for each promotion, including dates, eligibility, wagering, stake limits and maximum cashout rules, are always published in the Promotions, Free Money or VIP sections on the Website. In case of conflict, the promotion-specific terms posted on the Website prevail over this general overview.

6. Game Rules and Wagering Contribution

6.1 Game Types

Bananzia Casino offers a range of games, which may include:

• Online Slots and Hold and Win Slots
• Table Games
• Live Casino games (including Blackjack and Roulette)
• Crash Games
• Casual Games
• Mines
• Card Games
• Virtual Sports
• Lottery Games
• Scratch Games
• Craps
• Poker and Video Poker
• Fishing Games
• Game Shows
• Sports Betting

The game portfolio is provided by several software providers such as Shady Lady, PG Soft, RubyPlay, Spribe, Swintt, CT Interactive, BetSoft Gaming, Gamebeat, Pateplay and others that may be added or removed from time to time.

6.2 Game Contribution to Wagering

When a bonus is active, different game types contribute differently to wagering requirements:

We may exclude certain games or game providers from bonus play entirely. Such restrictions are shown in the bonus details or in the game lobby. Bets placed on excluded games while a bonus is active may be cancelled and may result in confiscation of bonus funds and winnings.

6.3 Irregular Play and Abuse

To protect fair play, Bananzia Casino may view the following behaviour as bonus abuse or irregular play, including but not limited to:

• Using low-risk betting patterns to clear wagering such as placing equal bets on all outcomes.
• Exceeding the maximum allowed bet while a bonus is active.
• Delaying game rounds (for example, in bonus rounds or free spins) until wagering has been completed.
• Using multiple Accounts to gain unfair advantage from promotions.

Where we have reasonable grounds to suspect abuse, we may withhold or remove bonuses, void bets, close Accounts and/or refuse future promotional access.

7. VIP Program

7.1 Structure

Bananzia Casino runs a VIP Program with 16 levels across four main tiers:

• Bronze: Bronze 1, Bronze 2, Bronze 3, Bronze 4
• Silver: Silver 1, Silver 2, Silver 3, Silver 4
• Gold: Gold 1, Gold 2, Gold 3, Gold 4
• Platinum: Platinum 1, Platinum 2, Platinum 3, Platinum 4

Levels are earned based on your real-money activity, including lifetime deposits and in-game progress features such as Stars and Gems. Detailed qualification metrics are described in the VIP section of the Website.

7.2 Participation and Conditions

Key terms of the VIP Program include:

• Participation is free and voluntary, subject to our approval.
• Only one VIP profile is allowed per player.
• KYC verification is required to access VIP benefits.
• Only completed real-money deposits and wagers count towards VIP progress.
• Refunded deposits, chargebacks and play with bonus-only funds do not count.
• You may need to press a “Level Up” button to activate a new level and benefits.
• Levels are not reduced due to inactivity, but we may adjust benefits in line with risk or compliance checks.

VIP benefits may include daily cashback and rakeback, higher withdrawal limits, faster withdrawals, exclusive promotions, personal VIP manager, priority support, gifts and tournaments. The exact benefits depend on your current level and may change from time to time.

8. Mobile Use and Apps

Bananzia Casino is available through a mobile browser version of the Website. To play on a mobile device, open bananzia.com or bananzia-casino.co.uk using a compatible mobile browser and log in with your Account details.

There is currently no native Android or iOS app, and no official APK is provided. Any third-party app claiming to be Bananzia Casino is unauthorised.

Via the mobile browser you can access casino games, live casino, sports betting, promotions, the VIP Program, tournaments, deposits, withdrawals, Account settings and customer support.

9. Responsible Gambling

9.1 General Principles

Bananzia Casino supports safe and responsible gaming. You must be at least 18 years old to play. Gambling should be treated as a form of entertainment and not as a way to earn income or repay debts.

We encourage you to:

• Set personal limits on deposits or spending where such tools are available.
• Never gamble with money you cannot afford to lose.
• Take breaks and ensure gaming does not harm your personal life or finances.

9.2 Self-Exclusion and Cooling-Off

If you feel that gambling is harming you, you may request temporary or permanent self-exclusion. You can do this by emailing us at [email protected] from the email address linked to your Account. We may also offer in-account tools to limit deposits or access where technically possible.

During self-exclusion you must not attempt to open new Accounts or use other people’s details to access Bananzia Casino. We will take reasonable steps to detect and block such attempts, but cannot be held responsible if you breach this rule and manage to create another Account.

10. Dormant and Closed Accounts

If you do not log in to your Account for a continuous period of 12 months, your Account may be classified as dormant. We may contact you using the last known contact details to remind you of the dormant status.

We may close an Account if:

• You request closure.
• We have good reason to believe that the Account is being misused, used for fraud or in breach of these Terms.
• We are required to do so by a regulator, court or law-enforcement agency.

In the event of closure, we will pay out any remaining real-money balance, subject to KYC checks and any legal restrictions. Bonus funds and unfinished bonuses are not paid out.

11. Intellectual Property and Website Use

All content on the Website, including text, graphics, logos, images, software and game titles, is the property of the Operator, game providers or partners, and is protected by copyright and other intellectual property laws.

You may use the Website and its content only for personal, non-commercial entertainment. You must not:

• Copy, modify, distribute or publish any part of the Website without our consent.
• Attempt to reverse engineer the software or games.
• Use automated tools such as bots or scripts to interact with the Website.

12. Fraud, Collusion and Prohibited Behaviour

You must not engage in any fraudulent, collusive, illegal or harmful behaviour while using Bananzia Casino. This includes but is not limited to:

• Use of stolen or unauthorised payment methods.
• Chargebacks or attempts to reverse legitimate transactions.
• Sharing cards or colluding with other players.
• Using VPNs, proxies or fake documents to mislead us.

Where we suspect fraud or similar behaviour, we may suspend or close your Account, void bets, forfeit balances and share information with relevant authorities or other gaming operators where lawful to do so.

13. Limitation of Liability

Bananzia Casino provides games and services on an “as is” basis and does not promise that the Website will always be available, error-free or free from technical interruptions. We are not responsible for interruptions or loss of data caused by your internet connection, device failure, software conflicts or events outside our reasonable control.

To the fullest extent permitted by law, our total liability to you for any loss or damage connected with your use of the Website shall be limited to the amount of your last deposit that gave rise to the claim. We do not accept responsibility for indirect or consequential damages, including loss of profits or opportunity.

Nothing in these Terms shall limit our liability for death or personal injury caused by negligence, fraud or any other liability which cannot be excluded by applicable law.

14. Complaints and Disputes

If you have a complaint about Bananzia Casino services, you should first contact our support team at [email protected] with full details of the issue, your username and relevant screenshots or transaction references.

We aim to respond to complaints promptly and fairly. If you are unhappy with the outcome of our internal review, you may request that the matter be escalated within the Operator. Further dispute resolution information may be provided in the support section of the Website.

15. Changes to the Terms

We may amend these Terms and Conditions from time to time, for example to reflect changes in law, licence rules, product features or internal policies. The latest version will always be available on the Website and will show the date of last update.

Where changes are material, we will take reasonable steps to inform you, such as a notice on the Website or an email. Continued use of the Website after new Terms come into effect will be taken as your acceptance of those changes.

16. Governing Law and Jurisdiction

These Terms and Conditions and any relationship between you and the Operator in relation to Bananzia Casino shall be governed by the laws of the Autonomous Island of Anjouan, Union of Comoros, unless another law is required by mandatory consumer protection rules.

Any dispute that cannot be resolved through our complaints process may be brought before the competent courts of the Autonomous Island of Anjouan or another competent body as may be required under applicable law.

17. Final Provisions

If any part of these Terms is found invalid or unenforceable, the remaining sections will stay in full force and effect. Our failure to enforce any right under these Terms shall not be taken as a waiver of that right.

These Terms and Conditions constitute the complete agreement between you and Bananzia Casino in relation to the use of the Website and services offered under the Bananzia brand.