Privacy Policy

Contact Details

This Privacy Policy explains how Bananzia Casino (referred to as “Bananzia”, “we”, “us”, or “our”) collects, uses, stores and protects your personal data when you use our services in the United Kingdom.

If you have any questions about this Privacy Policy or your personal data, you can contact us at:

Email for general privacy queries: [email protected]
Customer support email: [email protected]
Self-exclusion and safer gambling requests: [email protected]

About Bananzia Casino

Bananzia Casino is an online gaming site operated by Win Top Ltd, registration number 16122, with its registered address at Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros. Win Top Ltd operates Bananzia Casino under a B2C Gaming Licence issued by the Autonomous Island of Anjouan under the Computer Gaming Licensing Act 007 of 2005, licence number ALSI-202509029-FI1.

Payment processing services for Bananzia Casino are provided by Winstrax Ltd, registration number ΗΕ 479794, with registered address 59 Agiou Gennadiou, Flat/Office 103, 2054, Nicosia, Cyprus.

This Privacy Policy applies to our UK-facing information site located at bananzia-casino.co.uk and to your interactions with our gaming service at https://bananzia.com/, to the extent that you are a player resident in the United Kingdom or accessing the site from the United Kingdom.

Scope Of This Privacy Policy

This Privacy Policy applies to:

Your use of our casino site and related pages
Your use of our mobile browser version
Customer support and complaint handling
Promotional communications and VIP services
Responsible gambling and self-exclusion handling
Marketing, analytics and security on our websites

This Privacy Policy does not apply to third-party websites or services that may be linked from our site. Such sites have their own privacy policies, and we are not responsible for their practices.

Legal Basis For Processing

We process your personal data only where we have a legal basis under applicable data protection laws. These legal grounds may include:

Contract: To create and manage your player account, process deposits and withdrawals, provide games, promotions and loyalty rewards, and deliver customer support.
Legal obligations: To comply with anti-money laundering laws, counter-terrorist financing rules, fraud prevention duties, age and identity checks, responsible gambling obligations, tax and accounting duties, and record-keeping requirements.
Legitimate interests: To maintain site security, prevent and detect fraud, improve our products and services, conduct analytics, protect our legal rights, and manage our business, provided that your rights and freedoms do not override these interests.
Consent: For specific purposes, such as certain marketing messages, some cookies and similar technologies, and in some cases for responsible gambling tools, where required by law.

Where we rely on consent, you have the right to withdraw your consent at any time as described in this Privacy Policy.

Types Of Personal Data We Collect

We may collect and process the following categories of personal data about you:

1. Identification And Contact Data

Full name
Date of birth and confirmation that you are at least 18 years old
Residential address and country of residence
Email address
Telephone number, where provided
Username and password
Identity document details (for example, passport or ID card numbers, driving licence numbers, national ID numbers)
Proof of address documents (utility bills, bank statements, tax statements, tenancy agreements)

2. Account And Gaming Data

Account registration details
Login dates and times
Account status and verification status
Game history, including games played, stakes, winnings and losses
Bonus history, including activated offers, wagering progress and bonus results
VIP level, achievements, stars and gems
Tournament participation and results
Responsible gambling settings, such as self-exclusion, deposit limits, loss limits, session limits and reality checks

3. Financial And Transaction Data

Deposit and withdrawal records
Amounts, currencies and timestamps of transactions
Payment method details, such as partial card numbers, card issuer country and expiry date
Details necessary for e-wallet, bank transfer or cryptocurrency payments (for example, IBAN, BIC, wallet identifiers, crypto addresses)
Chargeback information, payment disputes and related communication

4. Technical And Usage Data

IP address and approximate location based on IP
Device identifiers, device type, operating system and browser type
Access times and pages viewed
Clickstream data and interaction logs within the site
Session identifiers and cookies

5. Communication And Support Data

Emails, support tickets and live chat transcripts
Complaints, disputes and feedback
Internal notes recorded to handle your requests, verify your account or respond to concerns
Records of responsible gambling interactions

6. Marketing And Preference Data

Newsletter subscriptions and unsubscribe records
Consents for marketing channels (email, SMS, push notifications, calls, messaging apps)
Preferences about game types, promotions and communication frequency
Customer surveys and response data

How We Collect Your Data

We collect personal data through various channels, including:

Directly from you: When you register, log in, make deposits and withdrawals, use bonuses, take part in the VIP Programme, contact support, or send us documents.
Automatically: When you visit our sites or play games, through cookies, web beacons, tracking pixels, server logs and other technologies.
From third parties: From payment providers, identity verification services, fraud prevention services, marketing partners and affiliate partners, and from data sources used to comply with anti-money laundering and sanctions rules.

Purposes For Which We Use Your Data

We use your personal data for the following purposes:

1. Account Creation And Management

To register your account and confirm that you are at least 18 years old
To verify your identity and address
To manage your login credentials and security settings
To keep your account details accurate and up to date

2. Provision Of Gaming Services

To provide access to casino games, live casino, sports betting and other services
To manage game sessions and track stakes, wins and losses
To operate tournaments, leaderboards and missions
To award loyalty points, stars, gems and VIP benefits

3. Bonuses, Promotions And VIP Programme

To apply and manage bonuses, including the Welcome Package, Weekend Cashback and VIP offers
To track wagering progress and enforce bonus rules
To operate our 16-level VIP Programme and calculate daily cashback, rakeback and other rewards
To send you promotional codes, special offers and invitations to exclusive campaigns, subject to your marketing preferences

4. Payments And Financial Management

To process deposits and withdrawals using methods such as Visa, Mastercard, Skrill, Apple Pay, Google Pay, Revolut and Bitcoin
To meet our obligations to pay out winnings and manage refunds
To comply with accounting, audit and tax obligations
To prevent chargebacks, misuse of promotions and payment fraud

5. Compliance With Legal And Regulatory Duties

To perform identity, age and address checks
To carry out source-of-funds and affordability checks where required
To monitor transactions for suspicious or unusual behaviour
To comply with anti-money laundering and counter-terrorist financing laws
To respond to lawful requests from authorities and regulators

6. Responsible Gambling And Player Protection

To provide self-exclusion and account blocking facilities
To set and apply deposit, loss and session limits
To monitor behaviour that may indicate gambling-related harm
To interact with you where we have concerns about your gambling activity
To record safer gambling decisions and communication

7. Security, Fraud Prevention And Incident Handling

To protect your account from unauthorised access
To detect, prevent and investigate fraud, abuse of bonuses, money laundering and other illegal activities
To secure our networks, systems and game servers
To handle security incidents and technical issues

8. Customer Support And Communication

To respond to your questions and requests
To handle complaints and disputes
To provide updates about changes to our terms, policies and services
To share important information about your account, payments or responsible gambling settings

9. Marketing And Personalisation

To send you offers, news and bonuses related to Bananzia Casino, subject to your consent or other legal basis
To suggest games, tournaments and VIP rewards that may match your preferences
To carry out surveys, competitions and promotions
To measure the effectiveness of our campaigns and improve our communication

10. Analytics, Optimisation And Reporting

To analyse how players use our sites and games
To improve our design, features and content
To produce statistical reports for internal business planning
To monitor site performance and solve errors

Cookies And Similar Technologies

We use cookies and similar technologies on our sites and mobile browser version to make them work properly, improve your experience and support our marketing and analytics.

Types Of Cookies We Use

Strictly necessary cookies: Required for the operation of the site, security, login sessions, payment processes and core features. These cookies cannot usually be disabled without affecting how the site works.
Functional cookies: Help us remember your preferences, such as language, currency, saved settings and device choices.
Performance and analytics cookies: Help us understand how visitors use our site, so we can improve layout, loading speed and content. These may come from third-party analytics providers.
Marketing and advertising cookies: Used to show relevant offers, limit how often you see an advert and measure the results of marketing campaigns.

Managing Cookies

You can manage cookies through your browser settings or through any cookie banner or preference centre we provide. Some cookies are essential for the site to function; if you block them, parts of the site may not work correctly.

Data Retention

We retain your personal data only for as long as it is needed for the purposes set out in this Privacy Policy, and to meet our legal and regulatory obligations.

Typical retention periods include:

Account, identity and transaction data: kept for a number of years after the closure of your account to comply with anti-money laundering, tax and regulatory duties.
Game history and responsible gambling records: kept for periods required by gambling rules and guidance, to protect both you and us.
Marketing preferences and consent records: kept for as long as your consent or objection is relevant and for a limited period afterwards to show we respected your choice.
Support communications and complaints: kept for the time needed to manage the matter and for later reference in case of disputes.

When data is no longer needed, we will delete it or anonymise it so that it can no longer be linked to you.

We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy.

Categories Of Recipients

Group companies and operators: Win Top Ltd as operator of Bananzia Casino and Winstrax Ltd as payment operator.
Payment providers: Banks, card schemes, e-wallet providers, payment gateways and cryptocurrency processors used to handle deposits and withdrawals.
Game providers: Licensed game studios and platform providers that host and run casino, live casino, crash games, sports betting and other titles.
Verification and compliance partners: Identity verification services, credit and affordability checking services, sanctions and politically exposed person screening services and anti-fraud tools.
Analytics and marketing partners: Tools and partners that provide audience measurement, attribution, advertising and direct marketing services, subject to your consent and legal basis.
IT and security providers: Hosting providers, cloud services, cyber security tools, logging and monitoring services.
Professional advisers: Lawyers, auditors, accountants and consultants, where they need access to data to advise us and where they are bound by confidentiality duties.
Regulators and authorities: Gambling authorities, law enforcement bodies, courts and other public authorities, where we are required or allowed by law to share data.

We do not sell your personal data to third parties.

International Data Transfers

As an online casino with international operations, some of our partners and systems may be located outside the United Kingdom or the European Economic Area. In such cases, we take steps to ensure that your data remains protected.

These steps may include:

Using countries that the UK or EU has found to provide an adequate level of data protection
Putting standard contractual clauses or similar safeguards into our contracts with service providers
Applying technical and organisational measures such as encryption, pseudonymisation and clear access controls

You can contact us if you would like more information about the safeguards used for international transfers.

Data Security

We take data security very seriously and use a range of technical and organisational measures to protect your information from unauthorised access, loss, misuse or alteration.

Measures we may use include:

Encryption of data in transit and, where appropriate, at rest
Firewalls, intrusion detection and incident monitoring
Strong password rules and multi-factor authentication where available
Strict access controls based on role and need-to-know principles
Regular security testing and system updates
Staff training on data protection, confidentiality and responsible gambling

Despite our efforts, no system can guarantee perfect security. You also have an important role in keeping your data safe: keep your password secret, use strong and unique passwords, avoid sharing your account and log out when using a shared device.

Your Rights

Subject to legal limits and certain conditions, you have several rights in relation to your personal data.

1. Right Of Access

You have the right to ask for confirmation whether we hold personal data about you, and to receive a copy of that data along with information about how we use it.

2. Right To Rectification

You can ask us to correct data that is inaccurate or to complete data that is incomplete. In many cases you can update your details directly in your account profile.

3. Right To Erasure

You can ask us to delete your personal data in certain situations, for example when it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies. However, we may need to keep some data to meet legal and regulatory obligations, even after you close your account.

4. Right To Restrict Processing

You can ask us to limit how we use your data in some cases, such as while we are checking its accuracy or handling an objection you have raised.

5. Right To Data Portability

You may have the right to receive certain data that you have provided to us in a structured, commonly used and machine-readable format and to send that data to another controller, where processing is based on consent or contract and carried out by automated means.

6. Right To Object

You may object to processing based on our legitimate interests, including profiling on that basis. We will stop processing your data unless we have strong legal grounds to continue or the processing is needed for legal claims.

You also have the right to object at any time to the use of your data for direct marketing. If you object to direct marketing, we will stop using your data for that purpose.

We may use automated systems to assess certain activities, such as fraud checks or eligibility for some offers. Where such decisions have a significant effect on you and are made solely by automated means, you may have the right to ask for human review, express your point of view and challenge the decision.

Where we rely on your consent to process your personal data, you can withdraw that consent at any time. Withdrawing consent will not affect any processing carried out before the withdrawal.

9. How To Exercise Your Rights

To exercise any of your rights, please contact us by email at [email protected]. For security reasons, we may need to verify your identity and ask for additional information before responding to your request.

Marketing Communications

We may use your contact details to send you news, offers and promotions related to Bananzia Casino where we have your consent or another legal basis.

Managing Your Marketing Preferences

You can opt in or out of marketing messages at registration or later in your account settings.
You can click the unsubscribe link in marketing emails we send.
You can contact us to update your preferences or to opt out entirely.

Even if you opt out of marketing, we may still send you non-promotional messages, such as important notices about your account, terms, policies, payments or responsible gambling tools.

Responsible Gambling And Self-Exclusion Data

Bananzia Casino promotes responsible gambling and offers a number of tools to help you stay in control of your play.

When you set limits, activate a cool-off or request self-exclusion, we process and store data about these actions, including dates, durations, communication and related account activity. This information helps us to honour your decisions, give consistent support and meet our legal duties.

If you wish to self-exclude or block your account, you can contact our responsible gambling team at [email protected]. We may keep details of your self-exclusion for the duration of the exclusion period and for a further period, in line with regulatory guidance and our legal obligations.

Data Relating To Minors

Bananzia Casino is strictly for adults aged 18 or over. We do not knowingly collect or process personal data relating to persons under 18.

We perform age and identity verification checks to prevent underage gambling. If we have reason to believe that a user may be underage, we will suspend the account, request proof of age and, where the account belongs to a minor, close the account and delete or secure the data in line with legal requirements.

If you believe that a minor has provided us with personal data, please contact us immediately.

Third-Party Links

Our site may contain links to third-party websites, apps and services, such as game providers, payment providers or partners. These third parties have their own privacy policies, which we encourage you to review carefully.

We are not responsible for the content, security or privacy practices of third-party sites and services.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, regulatory guidance, our practices or our services.

When we make material changes, we will take reasonable steps to notify you, such as by posting a clear notice on the site, updating the date at the top of this page, or sending you an email. We encourage you to review this Privacy Policy regularly to stay informed about how we handle your personal data.

How To Complain

If you have concerns about how we handle your personal data, we ask that you contact us first so we can try to resolve the issue quickly and fairly. You can reach us at [email protected] or through our support email at [email protected].

Depending on your location, you may also have the right to lodge a complaint with a data protection authority. Details of the appropriate authority will depend on the country in which you reside.

Summary Of Key Points

Controller	Win Top Ltd operating Bananzia Casino; payment processing by Winstrax Ltd
Contact for privacy	[email protected]
Minimum age	18 years
Main purposes	Account management, gaming services, payments, bonuses, VIP, security, compliance, responsible gambling, marketing (subject to preferences)
Legal bases	Contract, legal obligations, legitimate interests, consent
Key rights	Access, rectification, erasure, restriction, portability, objection, withdrawal of consent, complaint to authority
Security	Encryption, access controls, monitoring, training and other safeguards
Retention	Data kept for the duration of the account and for legally required periods afterwards

By continuing to use our services, you confirm that you have read and understood this Privacy Policy and agree to the use of your data as described here, in line with applicable law.