Contact Us

Welcome to the official contact page of Bananzia Casino. This page is here to give you clear and reliable ways to reach our team, along with a short overview of who we are, what we stand for, and how we support you as a player from the United Kingdom and beyond.

About Bananzia Casino

Bananzia Casino is an online gaming brand operated by Win Top Ltd, a company registered in the Autonomous Island of Anjouan, Union of Comoros. The casino operates under a B2C Gaming Licence issued by the Autonomous Island of Anjouan (licence number ALSI-202509029-FI1) in line with the Computer Gaming Licensing Act 007 of 2005.

Our payment operations are handled by Winstrax Ltd, a company based in Nicosia, Cyprus. This structure allows us to process deposits and withdrawals in a secure and reliable way while keeping your payments separate from our operational accounts.

Bananzia Casino is open to players aged 18 and above. We take age verification seriously and may ask you to complete KYC (Know Your Customer) checks before we approve withdrawals or in specific cases where we must confirm your identity or age under our licence obligations.

Our Mission

Our mission at Bananzia Casino is simple: we want to offer a safe, fair and engaging online casino experience with clear rules and accessible support. We focus on transparent terms, quick payments, and a wide range of games so you can play with confidence and peace of mind.

We aim to keep our promotions easy to understand, our VIP Program rewarding and stable, and our support team ready to help you at any time. We believe in responsible gambling and provide tools and contacts for players who need a break or support.

About Our Site

Our official site gives you access to online slots, Hold and Win slots, table games, live casino games, blackjack, roulette, crash games, casual games, mines, card games, virtual sports, lottery games, scratch games, craps, poker, video poker, fishing games, game shows and sports betting. We work with casino game providers such as Shady Lady, PG Soft, RubyPlay, Spribe, Swintt, CT Interactive, BetSoft Gaming, Gamebeat and Pateplay.

You can access Bananzia Casino through a standard desktop or mobile browser. We do not offer native Android, iOS or APK apps at this time. To play on mobile, simply open our website in your browser and sign in as you would on a computer; you can use all core features including games, promotions, VIP Program, tournaments, deposits, withdrawals, account settings and customer support.

How to Contact Bananzia Casino

We aim to make contact with our team direct and convenient. Please use the channels below, depending on the nature of your request.

Primary Contact Email

For general questions about Bananzia Casino, your account, games, payments or promotions, please contact us via email:

• Support email: [email protected]

This is the main email address for players who visit our UK-focused information site. The team guiding this site cooperates with Bananzia Casino to respond to your questions and direct you to the correct official support route if needed.

Official Casino Support

The official Bananzia Casino support team is available 24/7. If you already have an account with Bananzia Casino or need direct help with your profile, deposits, withdrawals or promotions on the main casino site, you can contact the official support team here:

• Official support email: [email protected]

Use this address for:

• Help with logging in or account access
• Questions about bonuses and active promotions
• Clarification on wagering requirements or game contributions
• Payment status, pending withdrawals or failed deposits
• Technical issues while playing any game

Self-Exclusion and Responsible Gambling Contacts

We support responsible gambling and offer self-exclusion options. If you feel that your gambling is causing harm, or you simply wish to stop playing for a while, you may ask for self-exclusion.

• Self-exclusion and blocking requests: [email protected]

In your request, please include:

• Your full name
• Your date of birth
• Your registered email address on Bananzia Casino
• How long you wish to be self-excluded (for example 6 months, 1 year or permanent)

Our team will review your email and set the requested self-exclusion period in line with our internal policy and licence requirements. You must be at least 18 years old to hold an account at Bananzia Casino. If you are under 18, please contact support immediately so we can close the account and review the situation.

Contact Reasons and Helpful Details

To help us assist you more efficiently, please include as much detail as possible in your first message. Below you can find guidance on what to include for common contact reasons.

Account and Login Issues

If you are unable to log in or face issues with your account, please provide:

• The email address used to register at Bananzia Casino
• The username you use, if different from your email
• A short description of the problem (for example “password reset link not working”)
• The device and browser you use (for example “Windows 11, Chrome” or “iPhone 14, Safari”)

Bonuses and Promotions

Bananzia Casino offers several active bonuses, including a Welcome Package, Weekend Cashback and VIP offers. If you have a question about a promotion, it helps to include:

• The name of the bonus (for example “Welcome Package” or “Weekend Cashback”)
• When you claimed or tried to claim it
• Your current bonus balance, if visible
• The game you were playing when you noticed the issue

For reference, the Welcome Package can grant up to €2,500 and 100 Free Spins with a minimum deposit of €10 and x35 wagering requirements. The Weekend Cashback offers 15% cashback on eligible weekend net losses with 100 Free Spins and x1 wagering on the cashback amount. VIP offers, such as a 25% bonus with 100 Free Spins, are available to selected VIP players based on current level and status.

Payments, Deposits and Withdrawals

Bananzia Casino supports payment options such as Visa, Mastercard, Skrill, Apple Pay, Google Pay, Revolut and Bitcoin for deposits, and Visa, Mastercard, Skrill, Revolut and Bitcoin for withdrawals. Casino processing time for withdrawals can be up to three business days, even though payment systems may process once approved.

If you are contacting us about a payment, please include:

• Type of request (deposit or withdrawal)
• Approximate date and time of the transaction
• Payment method used (for example Visa, Skrill, Bitcoin)
• Amount and currency
• Any transaction reference you can see from your payment provider

Remember that:

• The minimum deposit is usually €10
• The minimum withdrawal is usually €50
• The maximum withdrawal limit is typically €15,000, subject to VIP level and internal review
• The deposited amount normally must be wagered x3 before withdrawal in line with our bonus rules

VIP and Partnership Enquiries

VIP Programme Questions

Bananzia Casino offers a 16-level VIP Program, with Bronze, Silver, Gold and Platinum tiers. Players progress based on lifetime deposits, Stars earned through real-money wagering and Gems earned from completed deposits. VIP members may receive daily cashback, daily rakeback, higher withdrawal limits, priority withdrawals, a personal VIP manager, exclusive promotional codes, priority support, gifts, tournaments and special campaigns.

If you have questions related to your VIP level, benefits or progression, please send an email to the official support address and include:

• Your current VIP level (for example “Silver 3”)
• Recent activity that may affect your level (for example recent deposits or play)
• The specific benefit or feature you are asking about (for example cashback, rakeback, level upgrade)

Business and Media Contacts

For business proposals, affiliate enquiries or media questions relating to our official UK-facing information site, please write to:

• Business and media email: [email protected]

Please share a short description of your company or project, the type of cooperation you have in mind, and any relevant links or documents. We review such proposals on a case-by-case basis.

Support Availability

The official Bananzia Casino support team is available 24 hours a day, seven days a week. Response time may vary depending on volume and the complexity of your request, but we aim to answer most emails within a reasonable time frame. For security reasons, we may ask you to confirm specific account details before we share sensitive information or make changes to your profile.

Responsible Gambling Information

Responsible gambling is central to how we operate. Bananzia Casino is strictly for adults over 18 years of age. We encourage you to set personal limits, keep track of your spending and take breaks when you need them. If you feel at risk, you can request self-exclusion by writing to [email protected].

In addition, you may seek support from independent organisations that specialise in gambling-related issues in your region. They can offer guidance, self-help tools and, where suitable, professional counselling.

Using Our Site

Our UK-focused information site provides guidance on Bananzia Casino features, payments, responsible play and general terms. All promotional details may change over time and may differ from one region to another. Always refer to the latest terms and conditions and promotional rules on the official casino website before making a deposit or claiming any offer.

For quick reference and access to the main brand, you may visit bananzia-casino.co.uk to explore our content and signpost links.

Summary of Key Contacts

If you are unsure which contact is right for you, start with an email to [email protected]. Your message will be reviewed and, if required, passed on to the correct point of contact. We are committed to dealing with your questions in a clear, respectful and timely manner.